Privacy Policy

Introduction

Infoz Software Solution ("Poldu", "we") respects your privacy. This policy explains what personal and business information we collect, why, how it is used and shared, and your rights, in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable. For privacy queries, contact our Grievance Officer.

Information We Collect

• From Visitors and prospects: name, company, designation, email, phone, city, industry, number of machines, and information you enter in the Loss Calculator, demo request, Plant Audit booking, contact forms, or LinkedIn/email conversations. We also collect device, browser, IP address, pages visited, cookies and analytics data.
• From Customers and Authorised Users: account details (name, role, email, phone, login credentials), company details (GSTIN, address, billing information), and Customer Data processed in the platform, such as machine and production counts, downtime, shift data, raw material, WIP, quality, dispatch and master data, operator names or IDs, reports and support tickets.
• From devices (IoT): counter pulses, machine status, timestamps, device identifiers, gateway connectivity and diagnostics. We do not use devices to capture audio or video.
• From Referral Partners and Sales Partners: name, firm, contact details, PAN, GST and bank/payout details, KYC documents where required, leads submitted, deals and commission records.
• Payments: payments are processed by third-party payment gateways or banks. We do not store full card, UPI PIN or net-banking credentials.

How We Use Information

• To provide, install, operate, support and improve the Services and devices.
• To create accounts, authenticate users, invoice, collect payments and meet tax and legal obligations.
• To generate reports, analytics and AI-assisted insights for the Customer.
• To respond to enquiries, schedule demos and Plant Audits, and send service messages.
• To send marketing, product updates, offers or invitations, where permitted by law and subject to your opt-out.
• To evaluate, track and pay Partner leads and commissions.
• To prevent fraud, misuse and security incidents, and to enforce our Terms.
• To produce anonymised and aggregated statistics and industry benchmarks.

Legal Basis and Consent

We process personal data based on your consent, performance of a contract with you, compliance with legal obligations, and legitimate business uses permitted by law. By using our website, forms or Services, you consent to this processing. You may withdraw consent at any time by writing to us, though this may limit our ability to provide the Services. Customers who enter personal data of their own employees or operators confirm they have the right and any consent or notice needed to do so; Poldu processes such data on the Customer's instructions to provide the Services.

Sharing of Information

We do not sell personal data. We may share it with:

• Service providers: cloud hosting, SMS/email/WhatsApp providers, payment gateways, analytics, CRM, support tools and logistics/installation vendors, under confidentiality and security obligations.
• Authorised Partners and installers: only the information needed to demo, install or support a specific Customer.
• Within the Customer organisation: per the access rights assigned by the Customer's administrators.
• Legal and regulatory authorities: where required by law, court order or to protect rights, safety and security.
• Business transfers: in a merger, acquisition, restructuring or sale of assets, subject to continued protection of the data.

Customer production and business data is not shared with other Customers or Partners, and is never published except in anonymised and aggregated form.

Data Storage, Security and Retention

• Data is stored on secure cloud infrastructure [location: India / specify], with access controls, encryption in transit [and at rest], role-based permissions and periodic backups.
• No system is completely secure. We follow reasonable security practices but cannot guarantee absolute security. Customers must secure their own devices, networks and credentials.
• We retain data while your account is active and for as long as needed for legal, tax, audit, dispute and legitimate business purposes. After termination, Customer Data is available for export for [30] days and then deleted or anonymised within [90] days, unless law requires longer retention. Backups are overwritten in the normal cycle.
• Where required, cross-border transfers occur only to countries and under safeguards permitted by Indian law. For international customers, we apply comparable safeguards.

Cookies and Tracking

We use cookies and similar technologies for site functionality, analytics, remembering preferences and measuring marketing. You can control cookies in your browser; disabling some may affect site features.

Your Rights

Subject to applicable law, you may request to access, correct, update or delete your personal data, withdraw consent, opt out of marketing, and nominate another person to exercise your rights. Customers' Authorised Users should first contact their company administrator. To exercise rights, write to us; we will respond within a reasonable period and not more than [30] days. We may need to verify your identity, and may retain data where law requires.

Children, Links, Changes and Grievance Officer

• The Services are for business use and not directed at persons under 18.
• Our site may link to third-party sites (for example LinkedIn, payment pages); we are not responsible for their privacy practices.
• We may update this policy; the date shows the latest version.
• Grievance Officer: [Name], Infoz Software Solution, [Address], Email: [privacy@poldu.com], Phone: [number]. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.